We are so proud to have won the Lean Competency System Impact Award 2022 for improving our Customer Service!
The recognition by the Lean Enterprise Research Centre (LERC) at Cardiff University of our systematic approach based on Lean thinking and continuous improvement techniques to offer a wide range of high quality services to our customers, pursuing the perfection is a magic moment for us!
It's a great honour to be amongst businesses from around the world who have demonstrated that a Continuous Improvement programme, project or initiative created real impact in terms of clear benefits that improved quality, cost or delivery performance and helped to achieve collective or individual purpose.
You can read our background, the activities that we undertook to attract more customers by improving our Customer Service and the impact those actions had in our operations.
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