What is the Continuous Improvement (CI)?
CI is the continual evaluation and improvement of systems and processes to identify changes that can be made to improve efficiency and effectiveness.
What is the ICiPS?
The Institute for Continuous Improvement in Public Services is a charity that transcends sectors, disciplines, and methodologies, to place CI at the heart of public service delivery. The Institute is open to organisations, businesses and self-employed as well.
What is the CI Charter?
The Charter sets out the commitments that organisations can sign up to, to embed CI in the way their organisation works. The commitments reflect ICiPS’s mantra of Collaborate, Educate, Improve.
Why is Speak Greek signing the Charter?
We experienced Lean thinking in 2018 and we fully embraced CI since 2020. This led us to win the prestigious Lean Competency Systems Impact Award in 2022 for Improving Customer Service. For us signing the Charter is a natural step in our never-ending quest for improving our services.
What are the commitments?
1. We will ensure that all those with strategic decision-making responsibility recognise that CI is a priority, and they collaborate on the development of an action plan that places CI at the heart of all activity.
2. We will cascade and embed SMART CI goals that align to strategic objectives and holds each person accountable for achieving improvements.
3. We will embed CI within our ethos and values.
4. We will ensure that data is gathered and shared to inform opportunities to improvement.
5. We will develop communication channels to share lessons learned and put in place mechanisms that ensure we improve because of this insight.
6. We will ensure everyone has the time, training, tools, and support to practice CI; actively driving down unnecessary workload and burden, and manging risks to make this possible.
7. We will commit to co-designing and co-producing improvements.
8. We will ensure teaching about continuous improvement is developed and tailored to the needs of users and it eliminated discrimination and advanced equality.
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